• Senior UX Researcher, B2B Marketplace

    Location US-AZ-Tempe
    Posted Date 2 months ago(1/21/2019 1:31 PM)
    Job ID
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Amazon marketplace serves hundreds of millions of customers and millions of sellers worldwide. We’re more than 53% of Amazon units sold, growing fast and pioneering new UX. As a researcher on the Amazon Business to Business Marketplace you will reinvent the way e-commerce works for B2B customers.

    The Business to Business Marketplace team is looking for a Sr UX Researcher to help us develop a best-in-class service for third party sellers who support business customers on the Amazon marketplace. You’ll lead the research of experiences to help business sellers meet the needs of their customers, and help those customers make informed purchasing decisions.

    In this highly visible role you will work side-by-side with UX designers and will work closely with product, engineering and marketing in many areas of the company. You will research product requirements with aggressive goals into a world class experience for buyers and sellers. The ideal candidate for this position will be customer-obsessed, detail-oriented and comfortable working on highly technical teams as well as able to handle multiple projects in a fast-paced environment. This position requires deep customer focus, the desire to learn, the ability to dive deep and invent, a sense of urgency, and the maturity to make hard decisions fast.

    In this role, you will:

    • Provide thought leadership to product teams and the broader organization; assure the right research questions are being asked; educate the organization on opportunities revealed by your own research and that of others; create and execute against long-term research roadmaps and opportunity frameworks that align to and inform high-level business strategy and goals.
    • Define and execute and, invent research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.
    • Synthesize a wide range of primary and secondary data types to perform quick and thorough analyses leading to focused, insightful, and actionable findings.
    • Successfully persuade work partners and decision makers at the highest levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our service.
    • Translate insights into measurable customer experience outcomes aligned to business goals.
    • Work with design, product management, engineering, and marketing, partners to develop innovative end-to-end solutions that address top outcomes, and iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.
    • Build durable, broadly scaled insights, points-of-view, and knowledge management tools that are leveraged within the Amazon Business Marketplace organization, and by other organizations across Amazon.

    Basic Qualifications

    • At least 6-8 years of experience contributing to the design of successful digital products and services, with a strong portfolio demonstrating past work experience, deliverables, and the ability to extract actionable insights from qualitative data that illustrates how your research contributed to this success.
    • Broad experience with the full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas.
    • Experience designing and running original experimental research on digital products and services.
    • Demonstrated effectiveness ensuring insights are broadly understood by the organization and result in improved customer outcomes.
    • Deep understanding of the design process and how research is appropriately integrated at each phase.
    • Deep understanding of human motivations, capabilities, and limitations as applied to the design of interactive systems.
    • Facility for uncovering root causes of good or bad research results for a given UI design; able to deconstruct product interfaces from a system-wide view into meaningful and useful component parts, and demonstrate the significance of each part’s relationship to the other parts, and to the system as a whole.
    • Solid grasp of quantitative data analysis and inferential statistics.
    • Exceptional written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
    • Ability to independently drive multiple concurrent projects in an agile environment.
    • Ability to mentor and guide others to successful outcomes.
    • Strategic, business-building approach to UX research with a passion for translating data into bottom-line impact.
    • Experience researching and developing experiences for global markets.
    • Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.
    • BA/BS in psychology, sociology, anthropology, human computer interaction or related discipline.
    • Ability to travel; 10%+ travel expected, primarily within the US.

    Preferred Qualifications

    • 8+ years of hands-on experience conducting UX and market research in an applied setting.
    • Experience building and managing research teams and mentoring others.
    • MA/MS in psychology, sociology, anthropology, human computer interaction or related discipline.
    • Strong command of quantitative data analysis and inferential statistics.

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
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