• Sr. Manager, Alexa Privacy Analytics and Insights

    Location US-WA-Seattle
    Posted Date 2 months ago(1/17/2019 12:19 PM)
    Job ID
    763695
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Interested in establishing new programs and building teams from scratch? Are you keen on developing insights to develop our understanding and ability to influence customer’s trust of Alexa’s devices? If yes, come join the Alexa Privacy team.
    Trust is the foundation of our North Star; it’s a prerequisite for the personalized, hyper-relevant services that will make Alexa indispensable. We envision Alexa to be our customers’ most trusted companion. Done right, trust will be one of the strongest differentiators we can create. The Alexa Privacy team is building products and mechanisms to earn and maintain customer trust globally. We are the team chartered to safeguard customers’ expectations on trust and privacy across the Alexa experiences.
    The Alexa Privacy Team is looking for a seasoned product leader to help build features and mechanisms to understand key customer insights on privacy related matters; partner to define and influence the product roadmap and prioritization of Privacy features and most importantly develop a robust plan to help ally customers concerns on Privacy, both real and perceived.
    As a Sr. Manager, Product Management you’ll partner with teams across the Alexa organization to develop new metrics and programs to better define and measure our customer’s trust index with regards to Alexa devices. You will build benchmarking programs and customer studies to understand and prioritize key customer Privacy concerns and use this to influence product features and product roadmaps across Alexa devices and experiences.
    In this role, you will be expected to hire and manage a team of Business Analysts, Product managers and Program Managers. You and your team will own key initiatives for Privacy perception long-term product vision, feature definition, metric reporting, and customer experiences. You should be comfortable working in a fast-paced, rapidly evolving environment with fast delivery time, rapid iteration, and data-driven decision-making. The right candidate will bring a good mix of experience with product management skill set, people development, and a roll-up-your-sleeves, entrepreneurial approach.
    We are looking for a candidate that is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, and thinking big. This leader will need to exhibit excellent judgment, prioritizing between existing versus new customers and between features, architectural improvements, and operational excellence. We are looking for strong business owners who are comfortable sharing their vision with senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.

    Basic Qualifications

    • 10+ years work experience in Product Development or Technology organizations
    • 7+ years of Product Management experience in highly analytical environment
    • People management experience, with success developing strong performers and experience coaching and growing team members
    • Experience working with and influencing senior level stakeholders and demonstrated ability to successfully influence stakeholders without formal authority, leading cross functional teams across geographies and business units
    • Demonstrated skills in developing product roadmaps & functions, specifications, launching new products, conducting customer research, and facilitating user testing.
    • Technical fluency; comfort understanding and discussing technology concepts, experience evaluating tradeoffs and new opportunities with technical team members
    • Proven ability to identify, analyze, and solve ambiguous problems independently with an extreme attention to detail
    • Strong writing skills; ability to articulate a product vision in a written document
    • Strong organizational skills with demonstrated ability to manage multiple high-complexity projects
    • Strong verbal communication and presentation skills; sufficient poise to successfully interact with all levels of an organization, cross-functional partners, and customers.
    • Passion for technology, curiosity to dive deep into Amazon’s suite of technical products and commitment to learning and expanding technical knowledge
    • MBA or relevant graduate degree

    Preferred Qualifications

    • Knowledge of Privacy challenges, industry compliance standards and benchmarking processes and additional advantage.
    • Understanding of psychology with knowledge of trust levers/driving trust

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

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