Support Engineering Manager Amazon and AWS Developer Tools
1 week ago(8/8/2018 5:56 AM)
Would you like to work on a team which is at the heart of Amazon and AWS's engineering productivity? Are you passionate about supporting engineers and other technical customers as they build world class, industry leading technical solutions? Excited to have a positive impact across all of AWS and Amazon?
The AWS Builder Tools team is looking for a Software Support Engineer Manager who will directly manage first level support for all of Amazon and AWS's software development tools and services. Your team will support the software lifecycle for the company - build, test, automation, deployment, issue management and other tools that thousands of Amazon developers use every day.
You will own an existing team of support engineers, and will be given autonomy to hire, grow, and lead the direction of the support organization within Developer Tools. You will work directly with engineering teams to understand their service, provide exceptional customer support and continually iterate on improving the customer experience. Comfort in a highly technical and dynamic environment will ensure success.
The ideal candidate will have a record of driving projects to improve support-related processes and the technical support experience, be passionate about the growth and success of the Amazon and AWS customers, and possess strong verbal and written communication skills.
You will be surrounded by peers who are smart, passionate about their products, and believe that support is critical to customer success. This will be an opportunity to learn and grow as a leader.
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent work experience
Direct experience with people management of support roles
5+ years of experience in systems engineering, systems administration and or support engineering
Detail-oriented with exceptional written and verbal communication skills.
Strong analytical skills with demonstrated problem solving ability.
Previous experience in which high levels of initiative, judgment, and tact has been demonstrated.
Proven ability to operate in a fast paced and dynamic environment, successfully handle multiple competing priorities and possess a high degree of flexibility and professionalism.