• Manager, Hardware Service Engineering

    Location US-CA-Sunnyvale
    Posted Date 8 months ago(8/3/2018 6:40 PM)
    Job ID
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

    The Role:

    As a manager of the Hardware Service Engineering team you and your team are responsible for defining, developing, deploying and sustaining hardware screening operations and repair/refurbishment processes to support Amazon Digital Device products. This includes defining strategy and processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service operations. You will also support the set-up and training across global screening and service locations. In this role, you will:

    • Define customer return screening and repair strategy for warranty and remorse returns
    • Develop repair processes and tooling (as needed) to support repair activities for a variety of products
    • Assure successful implementation into global and regional support strategies
    • Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards
    • Provide tangible feedback based on results to improve product design features
    • Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design
    • Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule
    • Define spare part requirements and expected usage
    • Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs
    • Develop repair processes for continued improvements on efficiency and reduced complexity in the operations
    • Travel Required up to 20% (Domestic and International)

    Basic Qualifications

    • Bachelor’s degree in Mechanical, Industrial, Manufacturing Engineering, or equivalent
    • 7+ years of experience managing cross-functional projects and programs
    • 7+ years of experience in engineering and/or quality role including some ownership of process monitoring and improvement

    Preferred Qualifications

    • Experience leading engineering or engineering program management teams
    • Proven ability to influence leadership and facilitate agreement among stakeholders with different interests
    • Excellent written and verbal communication skills, building relationships
    • Experience in Reverse Logistics, Service Engineering, Product Design or Manufacturing Tooling and Process Development.
    • Proven track record of complex and creative problem solving and the desire to create and build new processes

    Lab126 is part of the Amazon.com, Inc. group of companies and is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation.
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