• Customer Solutions Leader (Global Accounts)

    Location US-NY-New York
    Posted Date 2 months ago(8/17/2018 11:49 AM)
    Job ID
    696367
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Amazon Web Services (AWS), Global organisation is looking for an experienced and motivated senior manager who possesses a unique balance of strong interpersonal, people management, team building and Cloud technical delivery management skills. Together with a team of highly skilled delivery managers, you will partner some of the world’s largest companies, AWS sales along with Amazon and AWS technology and service teams to craft highly scalable, flexible and resilient cloud architectures with robust delivery plans that address customer business problems and accelerate the adoption of AWS services. You will work across Amazon and AWS teams, and apply your leadership, technical and program management expertise to serve some of the largest and globally diverse enterprises.


    Roles and Responsibilities


    At AWS we value critical thinking, self-motivation, and the ability to deal with ambiguity. You should bring a cool head, strong technical background, be detail oriented, have excellent problem solving abilities, and be an exemplary communicator. Your technical expertise and operational excellence will influence your team’s decisions and help drive secure and robust customer solutions. At AWS, you will innovate, use data to make decisions, and express your ideas thoughtfully. We want you to be passionate about delivering a great customer experience, and drive the team to reach and exceed their goals.

    As a trusted customer advocate, you will help global organizations understand best practices around adopting advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Together with them, you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within enterprise customers. We are also looking for individuals with a demonstrated ability to think strategically about business, products, and delivery challenges.

    You will serve as an expert in the field, providing assistance on large initiatives and to accounts with limited resources or roadblocks. Adept in planning and managing multi-disciplinary internal teams, guiding and assisting with large opportunities. You will provide both hands-on and advisory assistance across multiple global customers to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. You will be an AWS evangelist and influence your customers at C- level to help realize their goals.

    You will enjoy working with large, global customers and have a strong understanding of what it takes (people, process and technology) for our customers to implement successful cloud transformation. You will have a passion for educating, training and delivering quality and outcome for a diverse and challenging set of enterprise customers.

    You will carry the responsible for team management, including headcount planning, hiring, objectives and performance management. With an experience in managing program and project management professionals working at enterprise customers, you know how to hire the best talent, develop these individuals and coach them to be successful at their customer. You know how to invent new ways of team collaboration and how to empower individuals.

    You will be an evangelist for the function by working across AWS teams to provide education and garner feedback on ways to work better both internally and with the customer. Working in collaboration with worldwide function lead, you will be responsible for defining and maturing the function, while developing new and repeatable processes to benefit the unique customer base. You will be responsible for embedding the best practices in all of the customer base and assist in adoption across AWS accounts.

    At AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.

    Basic Qualifications

    • 15+ years leading and project managing complex, large scale, IT/technical/engineering programs
    • 10+ years in a senior client facing role
    • Leading large scale digital transformation programs and development of operating models to support the target state
    • Building technical program management functional team
    • Hiring, team management and people development
    • Bachelor's degree in Science, Technology, Engineering, Math or equivalent experience (Computer Science preferred)
    • Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information at the C-suite/VP level
    • Experience working with current technologies (especially cloud)
    • Self-motivated problem solver who thrives in a dynamic and customer-focused environment
    • Strong organizational and troubleshooting skills with attention to detail
    • Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, and adaptive to change
    • Highly analytical, technically proficient, and able to learn new tools and software quickly
    • Demonstrated leadership through influence
    • Business English language skills

    Preferred Qualifications

    • PMP, Prince 2, PgMP, SAFe, or SCRUM/Agile certified
    • Direct experience implementing AWS/cloud services
    • Deep understanding of software development/engineering lifecycle from conception to delivery
    • Demonstrated leadership through influence
    • Prior experience working with or managing large technical programs, particularly at high growth startups or Fortune 500 companies
    • Working experience as a SCRUM master or leading a SAFe program
    • Prior experience working in a Technology sales organization
    • Superior written and verbal communication skills
    • Demonstrated ability to effectively deliver information at the C-suite/VP level
    • Experience working with current web technologies (especially Cloud)
    • Self-motivated problem solver; able to thrive in a dynamic and customer-focused environment
    • Strong organizational and troubleshooting skills with precise attention to detail
    • Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
    • Highly analytical, technically proficient, and able to learn new tools and software quickly
    • Strong listening skills; demonstrated ability to ask effective questions
    • Business fluent German and English language skills
    • Meets/exceeds Amazon’s leadership principles requirements for this role
    • Meets/exceeds Amazon’s functional/technical depth and complexity for this role

    Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

    By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.



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