• Communications and Programs Manager

    Location US-WA-Seattle
    Posted Date 1 month ago(9/14/2018 3:57 PM)
    Job ID
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Amazon Web Services (AWS) provides companies of all sizes with an infrastructure web services platform in the cloud (“cloud computing”). The AWS Solutions Architecture team is rapidly growing and we are looking for a highly motivated Communications and Programs Manager to help the team scale and deliver greater impact for our customers. Are you interested in driving change in an organization? Do you like to analyze data and come up with creative solutions? Our team is responsible for improving operational efficiencies and creating programs and processes to support the Solutions Architecture team. You will help ensure a great experience for customers, improved productivity of all architects, and efficient execution of business operations.

    The Communications and Programs Manager role will execute a comprehensive internal communications strategy, and assist in defining, landing and executing on the operational cadence. The ideal candidate earns trust through performance and relationship building, is disciplined in operations execution, has creative ideas for employee engagement and has an extreme level of attention to detail. The successful candidate should be passionate about writing and connecting with an audience through a written medium. This individual will collaborate effectively with cross-functional teams and has a proven work ethic that drives desired results.

    Responsibilities include but are not limited to:
    • Collaborate with managers to track and report on all key performance indicators against annual, quarterly and monthly goals. Develop and refresh all management review documents.
    • Lead the definition and execution of the internal communications strategy. Drive quarterly and special event internal communications. Work across teams to collect current project updates and progress proof points. Draft team communications to ensure cross group awareness and collaboration.
    • Support the evolution, integration, implementation and communication of operational processes to meet the rapid growth of the business.
    • Goal/objectives tracking – work with managers to ensure we are on track for our goals and objectives.
    • Develop and maintain skills matrix and related reporting. Work with managers and solutions architects to build skills inventory. Orchestrate the training scheduling process to optimize for customer, sales segment, and business needs.
    • Reusability and repeatability- track the quantity and quality of knowledge base entries, published samples, case studies and references against annual goals. Drive maximum leverage by ensuring discoverability and utilization of reusable resources. Help specialty solutions architects to package and publish repeatable offerings.

    Basic Qualifications

    • 5+ years of professional experience in business planning, communications, change management, accounting and reporting
    • Experience collaborating across multiple teams, including technical teams effective working relationship with sales, architecture, and sales operations teams
    • Ability to conduct sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages and presentations
    • Highly organized, with strong financial, data analysis and reporting skills
    • Experience with Microsoft Excel, Salesforce.com and/or other business analysis and reporting tools
    • Strong written and verbal communications skills, with a track record of presenting to senior management
    • Exhibits sound business judgment, with proven ability to influence others, take ownership, lead data-driven analyses and influence results
    • A terrific work ethic accompanied by an ever-positive, get-it-done attitude
    • Bachelor’s degree required

    Preferred Qualifications

    • Highly effective and efficient in ambiguous situations
    • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround
    • High levels of integrity and discretion in handling confidential information
    • Ability to take on increased responsibilities as the position advances
    • Strong organizational and communication skills, problem solving skills, and team-orientated philosophy
    • Ability to prioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
    • PMP Certification or similar

      Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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