• Support Engineer - Prime Air

    Location US-WA-Seattle
    Posted Date 2 months ago(1/31/2019 1:27 PM)
    Job ID
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Come work on the Amazon Prime Air Team! Join our fast-paced, iterative environment where you can drive innovation and apply state-of-the-art technologies to deliver real customer value. We are building the future!

    We are seeking a Support Engineer with strong operational, communication, and technical skills to support a wide range of internal stakeholders across the Prime Air team.

    As a member of a multi-disciplinary team, you will help drive the successful use and adoption of core software development technologies and tools across teams. Specifically, you will:
    • Work directly with developers to ensure that their questions and issues are resolved as expediently as possible
    • Write tutorials, how-to videos, and other technical articles
    • Champion and advocate for stakeholder requirements (be their voice)
    • Identify ways to innovate and simplify the learning and development experience
    • Drive projects that improve support-related processes
    Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf

    Basic Qualifications

    • Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.
    • 3+ years of relevant experience in a technical position supporting a variety of stakeholders.
    • Strong verbal and written communication skills.
    • Experience with desktop operating systems and developer tooling (Linux, Docker, git, CMake, etc).
    • Familiarity with Python and C++

    Preferred Qualifications

    • Highly motivated and passionate about creating a great customer experience.
    • Experience in supporting developers working with application platforms or frameworks.
    • Familiarity with robotics or avionics software development
    • Flexibility to participate in on-call rotations, off-hours issue management meetings, and other required support activities.

    Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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