• Senior Documentation Manager

    Location US-WA-Seattle
    Posted Date 2 months ago(1/28/2019 2:18 PM)
    Job ID
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    The technical documentation team for Amazon Web Services (AWS) is hiring a Senior Documentation Manager. In this role, you will lead our efforts to create and enhance our DevOps and Application Lifecycle Management developer documentation. You will manage a team of Technical Writers and Programmer Writers who write content for the DevOps and developer audiences.

    You will also be responsible for developing and growing the writers on your team. Your team documents AWS capabilities and APIs (both new services and new features for existing services); improves existing documentation; and manages feedback loops with customers. As a technical leader, you set the standard for excellence for our documentation, ensuring that we deliver technically accurate, well-written, simple, and customer-focused documentation. You’ll help set and be expected to deliver on aggressive goals for documenting new features and services, as well as improving the quality of existing documentation. You will also be expected to work with the AWS engineering teams on shared goals and efforts.

    AWS provides a flexible, cost-effective, scalable, and easy-to-use cloud computing platform that is suitable for enterprise development, startups, team-based development, individual use, and organizations of all sizes. AWS documentation is critical to our customers’ success because it enables customers to get started quickly and develop, deploy, and manage applications in the AWS cloud. AWS iterates rapidly and delivers new features and new services continuously. Your team supports each release with new and updated documentation at http://aws.amazon.com/documentation.
    Amazon.com is deeply committed to being a leader in the Web Services marketplace, and one of the key measures of success is to support the vibrant DevOps community that consumes the AWS products. To enable this, the technical documentation team plays a vital role in getting our customers up and running quickly and making sure that the details of our products are clearly described, as well as easy to consume and follow.
    The ideal candidate has a technical background that enables her or him to easily interact with Software Design Engineers, Product Managers, and Technical Program Managers; outstanding people management skills to hire and develop the best; and a demonstrated ability to deliver high-quality technical publications.
    Key Responsibilities:

    • Lead and develop a team of Technical and Programmer Writers

    • Drive the strategy and documentation planning with engineering teams and writers

    • Produce high-quality documentation for various Web Services, with a focus on the DevOps audience

    • Define writing projects and set goals

    • Identify opportunities to improve writer efficiency

    • Drive customer learning efforts and engage with the community

    • Help improve the customer experience by working with designers and UX researchers on website improvements

    ** For more information on Amazon Web Services, please visit http://aws.amazon.com **

    Basic Qualifications

    • Bachelor’s degree in English, Technical Writing, Computer Science, or equivalent

    • At least 10 years of technical communication experience

    • At least 5 years of people management experience

    • Hands-on development experience and experience with XML-based publishing systems

    Preferred Qualifications

    • Knowledge and experience with developer-focused platforms, frameworks, and tools

    • Familiarity with (or a working knowledge of) at least one programming language, such as Ruby, Python, Java, PHP, C#, Node.js, or Go

    • Knowledge and experience with cloud technologies and distributed systems

    • Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner

    • Strong interpersonal skills

    • Previous experience working in an agile programming environment a plus

    • Experience with Git or GitHub a plus

    • Ideas and know-how to create modern, cutting-edge content for our AWS customers

    • Experience working directly with engineering teams

    • Strong grammar skills

    • Strong attention to detail

    • A thorough understanding of the software development (SDLC)

    • A proactive and open-minded attitude toward resolving issues and delivering results

    • Passion to thrive in a fast-paced, ever-changing environment

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