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Network Technician I - AWS Scaling

Network Technician I - AWS Scaling

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Job Description

We are looking to hire a highly motivated, best-in-class Network Technician II to join our growing team within infrastructure operations. The candidate will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and to develop innovative ways to automate and scale our network as we expand.

The position responsibilities will include scaling support of several data center locations and be responsible for day to day assistance with capacity management. The Network Technician II will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers

Our ideal candidate is highly autonomous, very detail oriented, possesses strong written and verbal communication skills and has significant experience in supporting large scale, enterprise class networks. Strong network implementation and troubleshooting skills combined with a proven documentation methodology is also required. Significant written and verbal communication skills and an ability to interact efficiently with peers and customers are required. The desire and ability to work in a fast paced, collaborative environment is essential. In addition to providing top-tier management and support of Amazon’s vast network infrastructure, Network Technician II’s are expected to build or enhance tools, develop best practices, refine operational procedure and constantly think proactively and innovatively.

Basic qualifications

Basic Qualifications

  • AS/BS in Computer Science; or Certification in a relevant field (CCENT, Network+, CCNA) and up to 2 years of Networking Deployment experience; or an equivalent combination of education and experience.
  • Deliver simple, sustainable and repeatable solutions and processes.
  • Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
  • Good understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls at the enterprise level.
  • Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
  • Experience with cabling infrastructure best practices and methodologies.
  • Familiarity with common networking terms and fabric based network design.
  • Manage work and priorities through ticketing system and workflows
  • Collaborate with various stake holders to remove project obstacles
  • Ability to travel within geographical work area is required, some travel outside traditional work area may be requested.
  • Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
  • Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
  • Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
  • Coordinates various activities that are included with project-related demands or outputs, to include vendor alignment, scheduling of change activities and workflow efforts to transfer/move assets throughout the data center environments.
  • Responsible for aligning project-related activities to include vendor efforts, scheduling of changes and the movement of hardware and assets throughout the data center environments to accomplish required outcomes.
  • Complete customer requests via trouble ticketing systems and applicable project management workflows.
  • Participate in the migration, basic configuration and rollout of new or upgraded hardware

Preferred Qualifications

  • Comfortability with small to medium and slightly complex project scopes and ambiguous details within work environment
  • Excellent judgement and analytical skills, ability to prioritize tasks based on fluctuating needs
  • Familiarity with major Command Line Protocols (Cisco IOS, JunOS, etc)
  • Strong understanding of Ethernet and IP networking
  • Background in large scale datacenter network implementations and support.
  • Experience working in virtualized enterprise networking environments
  • Knowledge or awareness of IT best practice frameworks (ITIL, LEAN, AGILE) and Operational Excellence concepts or methodologies is a plus