• Cloud Support Engineer I (WIN)

    Location US-TX-Dallas
    Posted Date 5 months ago(10/19/2018 5:04 PM)
    Job ID
    613708
    Company/Location (search) : Country (Full Name)
    United States
  • Job Description

    Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

    We are seeking Windows Systems Administrators with strong customer support and technical skills. Do you know the advantages of working in a highly distributed virtual environment? Since we’re working in the Cloud, you will need to be comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!

    Every day will bring new and exciting challenges on the job while you:
    § Learn and use groundbreaking technologies
    § Apply advanced troubleshooting techniques to provide unique solutions to our customer’s needs
    § Interact with leading technologists around the world
    § Work directly with Amazon Web Service Solutions Architects and Technical Account Managers to help reproduce and resolve customer issues
    § Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
    § Drive customer communication during critical events
    § Drive projects that improve support-related processes and our customer’s technical support experience
    § Write tutorials, how-to videos, and other technical articles for the AWS customer community
    § Work on critical, highly complex customer problems that may span multiple AWS services
    § Act as a key member of the hiring team that hires and develops the best
    § Open to working shifts (8am-4pm, 9am-5pm, or 10am-6pm M-F, including weekend rotations)

    Basic Qualifications

    • Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics or a related field
    • 5+ years of experience in technical positions
    • One or more security-related certifications, such as CISSP, CEH, CISA, CISM, SECURITY+, OSCP, etc
    • 3+ years of experience in networking protocols: DNS, HTTP, SSL, SMTP, TCP
    • 1+ year of experience in Web security and compliance experience (e.g., Firewalls, IDS/IPS systems, DDOS prevention and PCI, HIPAA, FIPS, etc.)
    • 3+ years of experience in Identity and Access concepts and technologies to secure production and corporate access, such as: SSO, SAML Federated Identity, RBAC, authentication & authorization solution etc.
    • Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
    • Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc.
    • Strong Linux or Windows system administrator skills
    • Experience with threat modeling, especially for web application and web APIs
    • Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript, etc)

    Preferred Qualifications


    • Experience working with Hardware Security Models
    • Experience with threat modeling, especially for web application and web APIs
    • Experience scripting or developing in at least one of the following languages (Ruby, Python, PHP, JavaScript, etc)
    • Cloud hosting experience (AWS).
    • Expertise with iperf, MTR, traceroute, dig, packet capture tools
    • Understanding of secure-cloud configuration, (CloudTrail, AWS Config, etc), cloud-security technologies (VPC, Security Groups, etc.) and cloud-permission systems (IAM).
    • Logging, monitoring and response concepts and technologies for cloud networks, corporate networks and hosts in all environments.
    • Experience with broad array of security technologies, such as NGFW, WAF, SIEM, endpoint security and more
    • Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc.
    • Customer service experience/Strong customer focus
    • Ability to multi-task in a fast-paced environment
    • Self-starter who is excited about technology

    What if I’m not an expert in all the preferred qualifications listed on the job description?
    That’s okay. That’s our preferred list, not a required listed. We hire smart people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

    Amazon is an Equal Opportunity-Affirmative Action Employer - Female/Minority/Disability/Veteran/Gender Identity/Sexual Orientation.
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