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Business Continuity Analyst

Business Continuity Analyst

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Posted Date 

Job Description

The mission of Amazon Global Security Operations is to mitigate security and operational risks to our associates, data, and physical assets. Amazon is looking for a detail-oriented individual to provide crisis management triage, coordination, and facilitation, security risk monitoring and analysis and alarm monitoring at Amazon’s NAFC Regional Operations Center in Phoenix, AZ. The ROC provides: regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects.

The Security Risk Analyst will provide: crisis management coordination and facilitation, geopolitical and security risk monitoring and analyses, and directly monitor alarms. Responsibilities will include managing email and phone communications, providing geopolitical awareness and security risk monitoring and reporting, researching alarm system issues, generating and/or managing trouble tickets, and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. Additionally, the Security Risk Analyst will assist with the maintenance and improvement of procedures and contact records, and will also work within the GSCC’s SharePoint environment to update or customize site information pages as needed, and will provide quality assurance during audits of existing procedures, running and recording of crisis management exercises, and will act as trainers for new associates or new/updated procedures.

The successful candidate will have a proven track record of legendary customer service, good judgment and be gifted at learning new technology.

Shift work will be required, potentially to include nights, weekends and Public Holidays.

Basic Qualifications

  • Experience monitoring alarms in a command center environment
  • Experience providing crisis management triage
  • Experience gathering intelligence
  • An interest in security, crisis management, or criminal justice
  • Ability to sit for prolonged periods of time (the entire work day) without becoming distracted
  • High-level customer service skills as demonstrated by way of previous work history
  • 1+ years of experience with MS Office Suite and programs to include Word, PowerPoint, Excel, Outlook, InfoPath, SharePoint, etc.
  • Multitasking skills including the ability to answer multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
  • Able to use multiple software applications simultaneously (software multi-tasking)
  • Typing skills at 35 words per minute with high accuracy
  • Experience working in fast paced environments, and ability manage workload even during times of stress or escalated activity
  • Professional demeanor and ability to communicate with business leaders

Preferred Qualifications

  • Diploma, associate or college degree/courses in related field (Intelligence, International Relations/Law, IT, Criminal Justice, Political Science, Crisis Management, etc.)
  • Military/intelligence/law enforcement/geopolitical risk analysis experience
  • Experience in an IT/Operations/Call/Command Center work environment
  • Experience with Lenel or other alarm access control systems
Amazon is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation