The mission of Amazon Global Security Operations is to mitigate security and operational risks to our associates, data, and physical assets. Amazon is looking for a detail-oriented individual to provide crisis management triage, coordination, and facilitation, security risk monitoring and analysis and alarm monitoring at Amazon’s NAFC Regional Operations Center in Phoenix, AZ. The ROC provides: regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects.
The Security Risk Analyst will provide: crisis management coordination and facilitation, geopolitical and security risk monitoring and analyses, and directly monitor alarms. Responsibilities will include managing email and phone communications, providing geopolitical awareness and security risk monitoring and reporting, researching alarm system issues, generating and/or managing trouble tickets, and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. Additionally, the Security Risk Analyst will assist with the maintenance and improvement of procedures and contact records, and will also work within the GSCC’s SharePoint environment to update or customize site information pages as needed, and will provide quality assurance during audits of existing procedures, running and recording of crisis management exercises, and will act as trainers for new associates or new/updated procedures.
The successful candidate will have a proven track record of legendary customer service, good judgment and be gifted at learning new technology.
Shift work will be required, potentially to include nights, weekends and Public Holidays.