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Technical Process Specialist

Technical Process Specialist

Job ID 
610029
Location 
US-SC-North Charleston
Posted Date 
1/11/2018

Job Description

Position Overview
This position reports to the Technical Services Manager. The Technical Process Specialist plays a critical role in troubleshooting data listing and data feed issues; as well as supporting internal teams in researching, resolving, and improving issues and processes for Indie books. This person will work with multiple internal teams as well as third party vendors to ensure all quality standards are met. We offer a challenging, stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers.

The shift for this position will be 9 AM - 5:30 PM Wednesday - Sunday.

Primary Objectives
  • Works effectively in an ambiguous work environment and communicates effectively with team members
  • Builds effective relationships with other departments and divisions of Amazon
  • Innovates and drives improvement to the customer experience
  • Supports Customer Service by researching, driving solutions and providing technical answers or solutions in non-technical terms to customer inquiries
  • Works with distribution partners to resolve customer listing/catalog issues
  • Deep dives and researches issues to find root causes and explore systems to find solutions
  • Consistently delivers results on improvement projects
  • Maintains Standard Operating Procedures (SOPs) for all areas of responsibility
  • Maintains, delivers and evaluates metrics to facilitate product and process improvements

Basic Qualifications

  • BA/BS
  • Proficiency with Microsoft Office (Word, Excel and Outlook)
  • Available to work evenings and weekends as needed
  • Authorized to work in the U.S. without sponsorship
  • At least 18 years of age
  • Ability to work weekends

Preferred Qualifications

  • Demonstrated track record of customer obsession
  • Demonstrated ability to work independently to complete projects within a given deadline
  • Demonstrated ability to prioritize, organize and multitask
  • Excellent attention to detail and quality control
  • Excellent oral and written communication skills
  • Experience in creating SOPs and other process documentation

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority/Female/Disability/Vet