Amazon

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IT Support Engineer

IT Support Engineer

Job ID 
598811
Location 
US-VA-Herndon
Posted Date 
12/6/2017

Job Description

Are you passionate about helping people solve IT problems? Do you love being a part of an exciting and creative environment? Join Region Services Corporate Systems! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our office in Herndon VA. You will work with internal customers to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer excels in a dynamic team environment and possesses excellent communication skills. You should have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. Training and mentoring will be provided and you can expect to grow your career in this roll.

Applicants must possess and maintain an active Top Secret security clearance (TS) with SCI eligibility. A US Government administered polygraph examination may be required. Sensitive Compartmented Information (SCI) access is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Regular activities include:
  • Deploying and Supporting Windows
  • Supporting PC hardware, software, and peripherals
  • Deploying, troubleshooting, and supporting wired networks
  • Administering and troubleshooting web-based tools
  • Managing IT Inventory and procuring PC hardware
  • Writing and maintaining documentation
  • Mentoring and assisting junior technicians with critical issues
  • Occasional on-call support during nights, weekends, and holidays

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Basic Qualifications

  • 2+ years hands-on IT Support experience
  • 2+ years supporting PC hardware and Microsoft Windows in an enterprise environment
  • Understanding of computer networking concepts
  • Proven ability in communicating verbally and in writing with peers, management, contractors and vendors
  • Experience working autonomously with limited supervision
  • Ability to explain complex IT concepts in simple terms
  • Strong troubleshooting skills
  • Experience with trouble ticketing systems
  • Able to lift 25lbs

This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph.
  • TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information.
  • Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Preferred Qualifications

  • Bachelor’s degree in Computer science or IT related field.
  • Linux systems administration skills
  • Understanding of directory services including Active Directory and LDAP
  • Experience with data cabling and computer facilities maintenance