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Incident Management Program Manager

Incident Management Program Manager

Job ID 
Posted Date 

Job Description

Want to work on vital projects that interact with all parts of a large and growing organization like AWS?
Amazon Web Services is looking for a Technical Program Manager for AWS Incident Management. Amazon is building some of the largest distributed systems in the world and we need great people to help run cross-functional programs that will touch and improve all of them.
The AWS Technical Operations team is seeking a Technical Program Manager with strong problem-solving skills, excellent communication skills, the ability to influence business and technical leaders in a dynamic environment, and the desire to be a visible contributor to our operational culture. The ideal candidate will draw upon exemplary program/project management, critical thinking, and a passion for creating reliable and maintainable programs. The candidate should be open to new challenges, strong at multi-tasking, innovative, creative, self-directed and a great team player. The candidate should drive continuous process improvement, and collaborate effectively with cross-functional operational and development teams to solve problems and implement new solutions.
Specifically, the candidate will help run some of our most critical cross-AWS programs that baseline the entire organization to a high bar for operational excellence and a culture of improving the customer experience. This is a great opportunity to become an expert in AWS architecture, design, and operations and to learn from industry leaders.

AWS is an equal opportunity employer.

Basic Qualifications

• A degree in Computer Science or at 8 years relevant experience in a large-scale online technical operations environment
• Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
• Effective organizational skills to maintain a consistently high standard of operations in a busy environment
• Development/scripting skills in at least one interpreted language (e.g. Perl/Python/Ruby) as well as shell
• Solid grasp of Linux and networking fundamentals
• Excellent troubleshooting skills and a commitment to document findings
• Experience driving collaborative projects from conception to delivery
• Experience in Agile/Scrum or related collaborative workflow

Highly desirable:
• Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem and change management
• Confidence to drive and manage large conference calls
• Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
• Working knowledge of a compiled language

Preferred Qualifications

• Experience dealing effectively with internal customers during problem resolution and operating efficiently under pressure
• Effective prioritization and time management