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System Support Engineer

System Support Engineer

Job ID 
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Job Description

Amazon Web Services is looking for Support Engineer to join our CloudFront and Route 53 System Engineering team. Our projects include massively scalable distributed systems that provide inexpensive, reliable, global distribution. This is an opportunity to join a world class team that is at the forefront of creating the next major computing platform. As a member of the engineering team you will help build the environment that will directly serve customers. You should be somebody who enjoys working on solving problems, is customer- centric, and feels strongly not only about operations but also about running systems and software in the real world. You must enjoy a close-knit team environment of shared responsibility. The ideal candidate will have strong distributed systems and Linux/Unix background with an emphasis on troubleshooting.
  • Work directly with Amazon system engineers to expand our footprint around the world from the comfort of your desk
  • Work with many other teams inside of Amazon as you utilize their products to deliver our new edge locations
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Basic Qualifications

Must have demonstrated expertise in most of these areas:
  • Systems administration (Linux and/or Windows Servers)
  • Networking (DNS, TCP/IP)
  • Bachelor’s degree or equivalent work experience required
  • Excellent oral and written communication skills
  • Customer service experience / strong customer focus
  • Strong multi-tasking skills
  • Support / Troubleshooting experience
  • Self-starter who is excited about technology

Preferred Qualifications

  • Exposure to Virtualization (VMware, Xen, Hypervisor)
  • Exposure to Cloud computing
  • Exposure to security concepts / best practices
  • Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
  • Experience managing full application stacks from the OS up through custom applications
  • Programming / scripting (Python, Java, Perl, Ruby, C#, and/or PHP)