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Corporate Windows Systems Manager

Corporate Windows Systems Manager

Job ID 
553744
Location 
US-WA-Seattle
Posted Date 
8/17/2017

Job Description

The Region Services organization is looking for an experienced Windows Infrastructure Manager with a strong Windows-focused infrastructure, operational ownership, and systems background in support of the US Intelligence Community (IC) customer. The Corporate Systems team mission is to deliver robust, highly available, and easy to use services to our internal customers across the global enterprise. We are looking for a Systems Manager who is an expert in deep-dive understanding of the Windows Operating System, with a focus on automation, high availability and remote managed services. Those services include but are not limited to Identity and Authentication, Active Directory, Network, Email, Client Platforms, Server Platforms, Patch management and compliance. We are using AWS to evolve traditional Enterprise IT tools and services at a large scale – if you are passionate about AWS and have experience with large-scale Enterprise systems, keep reading.
In this role, you will build and support the tools and services that move our Windows-based systems in to the infrastructure-as-code age, enable self-healing for our systems, and provide capabilities that enable other Amazon service owners to do the same. You will use AWS services and DevOps patterns to launch and operate the next generation of Windows based management tools.
We are looking for a motivated leader to inspire our teams and deliver results to our customers. This is a hands-on position where your daily activities will range from strategic planning to new system development to supporting the customers that depend on your services. You will lead your teams to deliver consistent, well-defined results in an air gapped environment. To succeed in this role, you will deliver on-time results that delight your customers while inspiriting your team to think big about their work. If this sounds like a fit, we would love to speak with you.

Your responsibilities will include:
· Lead implementation efforts for a team advancing a service ownership culture with a primary focus on the Windows Server platform
· Embrace the AWS ecosystem and drive innovation on top of it
· Instill a culture that drives DevOps, hold a high quality bar with code reviews, drive automation efforts to empower, and remove barriers for your team
· Translation of complex functional and technical requirements into detailed architecture and design
· Hands-on leadership for your team; working with others on the engineering team to guide the day-to-day operations activities and development opportunities.
· Building, motivating, and mentoring a world-class systems & software engineering team.

The ideal candidate will look like this….

Be great fun to work with. Our company credo is “Work hard. Have fun. Make history”. The right candidate will love what they do and instinctively know how to make work fun.

Enjoy being a really great people manager. Building, motivating, and mentoring a world-class systems & software engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks.

Have a strong understanding of Windows Infrastructure and Networking Technologies. The ideal candidate will have past experience working as a systems or software development engineer. You will also have a strong level of knowledge in Windows systems, Active Directory, Exchange, SCCM, and SCOM. You will enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architecture discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues.

Have strong project & product management experience. The successful candidate will create roadmaps for the team. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. Experience with Agile methodologies is an advantage.

Know how to run a tight, lean, efficient operation. The right candidate will want to measure everything and be very data driven. He/she will excel at using metrics, monitoring, and alarming to measure and improve the operational processes and performance of their team.

Basic Qualifications

  • Bachelor’s degree in Mathematics, Computer Science, or related field
  • 5+ years of relevant, engineering experience, and at least 2 years of people management experience
  • 3+ years supporting Microsoft Active Directory in an Enterprise Environment
  • 1-2 years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
  • Demonstrable expertise around specifying, designing, and/or implementing system health, performance monitoring tools, and software management tools for 24x7 environments.
  • Excellent TCP/IP networking fundamentals and extensive experience in the application of IP protocols. Such as: DNS (Active Directory and BIND), DHCP, NTP, SMTP, SNMP, and SIP.
  • Minimum of five years of experience operating mission critical online services
  • A solid grasp of software development methodologies and networking fundamentals
  • Ability to handle multiple competing priorities in a fast-paced environment
  • Excellent communication, prioritization, and analytical skills
  • Demonstrated technical leadership


This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph.

  • TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information.

  • Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Preferred Qualifications

  • M.S. degree in Computer Science, MIS, CIS, or a related field
  • Experience operating and maintaining a 24x7 Internet-oriented production environment, preferably across multiple data centers, involving (preferably) at least hundreds of machines
  • Demonstrated success working across organizational boundaries, bringing together people with diverse perspectives and experience to find solutions
  • Knowledge of and experience with Configuration Management Process such as IT Infrastructure Library (ITIL) in an Enterprise Environment.
  • Experience with IT Security Vulnerability Management tools such as eEye Retina or Nessus
  • Must be able to see opportunities for improvement, take ownership, and closely work with develop teams to drive product improvement.
  • Passion for providing a great customer experience
  • Strong business and technical vision


**If you are interested in scheduling a time to discuss this role in greater detail feel free to make an appointment with Renee Rushefski https://calendly.com/rrushefs/awsdiscoverycall or e-mail her directly at rrushefs@amazon.com with any questions.**

*MVP221982