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Windows Support Engineer

Windows Support Engineer

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Job Description

Are you a Support Engineer with strengths in Windows? Are you Customer Services driven? Do you have a strong desire to stay on the cutting edge of technology? If the answer these questions is YES, then the Corporate Infrastructure Team at AWS supporting the Federal Intelligence Communities wants to talk to you.

The Corporate Systems team mission is to deliver robust, highly available, and easy to use services to our internal customers across AWS regions. For this specific opportunity, you'll be focused on supporting air-gaped SCIF regions.

We are looking for a support engineer who is a strong understanding of the Windows Operating System, with a focus on operations, high availability and remote managed services. As a Support Engineer you will provide operational support for internal services in AWS regions. To be successful in this position you must have a strong desire to automate, lead, and be comfortable taking initiative.

You will be responsible for monitoring and maintaining the server and client systems that all Amazonians depend on. This role will also likely include system troubleshooting, coordinating with engineers, and providing on-call technical support.

Basic Qualifications

  • A Degree in Computer Science or related field, relevant certifications, or 4+ years relevant work experience.
  • Proficiency in all aspects of system administration of Microsoft Windows technologies to deploy and maintain infrastructure services in our enterprise with an emphasis on the platforms listed above.
  • Ability to understand and manipulate common scripting languages such as PowerShell, VBScript and Perl.
  • 4+ years supporting Microsoft Active Directory in an Enterprise Environment
  • 2+ years supporting Microsoft Exchange or other Collaboration Suite (1,000 users or more)
  • Clear, professional communication skills able to contribute to team discussions, knowing when to contribute, when to listen, and when to ask questions.

This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph.
  • TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information.
  • Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.

Preferred Qualifications

The following skills are preferred, but not required for this position.
  • 1+ years Administrating Linux-based systems
  • Strong leadership skills and a successful track record of driving issues to resolution
  • Flexibility, thinking on your feet, and strong problem solving skills
  • Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.


**If you are interested in scheduling a time to discuss this role in greater detail feel free to make an appointment with Renee Rushefski or e-mail her directly at with any questions.**

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual