Sr. Product Manager, Salesforce - Amazon Advertising

US-WA-Seattle
4 months ago
Job ID
549603

Job Description

At Amazon we continually look for opportunities to invent on behalf of our customers helping them to discover virtually anything they want to buy online. To this end we are building a range of display advertising products that enhance customer experience and are integrated with our core eCommerce platform. We are just getting started but can see our way to building a large and impactful business making a significant contribution to the Amazon flywheel.

A strategically important part of our charter is to enable thousands of advertisers with effective, easy to manage display advertising available via self-service tools. These programs will enable advertisers to drive discoverability and demand for their products. We are looking for a visionary Salesforce Product Manager to build out a suite of campaign management and workflow tools, both internal and external facing, which enable advertisers to launch campaigns that meet and exceed their business goals. You will work closely with engineering, product, platforms and client services teams to find the right balance between protecting customer experience and enabling advertisers and powerful advertising performance.

To be successful in this role you'll need to be comfortable working with a high level of ambiguity. You'll need to use your analytics, business skills and raw smarts to solve complex problems and exercise great judgment. You will lead requirements design, evaluative existing implementations and help build shared tools and processes that scale. This role will work closely with multiple business teams and international product and services groups. Candidates much have demonstrated ability to understand business requirements and a track record building service and workable solutions in Salesforce. Amazon has a decentralize, agile and dev-ops culture and you will lead through grounded data, demonstrated experience and customer focus.

As a member of the global Scaled Services team you will be both influential in building new internal and external tools across a large advertising business, and taking direct accountability for our large and expanding CRM system. We are looking for someone who has good judgment, can bring structure to undefined problems, easily move been the nitty-gritty details and the big picture while moving fast.

Responsibilities Include
· Identify, document, and communicate operational processes for Amazon’s use of Salesforce.
· Review, evaluate, and recommend new Salesforce features and/or new business use-cases and how they can best integrate with Salesforce Infrastructure
· Assist in development of shared Salesforce tools and infrastructure, including analytics, audit and alerting systems.
· Lead additional business operations projects to support client services, sales, logistics, demand planning, business development, account management, and more
· Be an expert in understanding advertiser and customer needs
· Create effective mechanisms for understanding feature level opportunity size continually focusing engineering resources on the most impactful investments
· Act as a technical lead to review and make design and implementation suggestions
· Maintain working knowledge of new CRM functionality to identify what impact it may have on the user base
· Ensure best-in-class security standards are developed and maintained

Basic Qualifications

  • · Bachelor’s degree or compensating work experience
    · 5+ years previous experience implementing and configuring Salesforce.com &/or cloud infrastructure
    · Operational experience in maintaining and updating large-scale Internet services and sales operations
    · Understanding of and demonstrated successful experience with Salesforce.com architecture
    · Understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of general business processes (Sales, Marketing, etc.)
    · Business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
    · Strong attention to detail and excellent problem-solving skills
    · Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams





Preferred Qualifications



  • · Superior verbal and written communications skills.
    · Certified Salesforce.com Technical Architect or equivalent experience.
    · Experience with integrating Salesforce 3rd party solution providers and products
    · Has held a technical architect role on multiple complex deployments.
    · Knowledge of Agile development practices, particularly sprint planning and assessment
    · Demonstrated willingness and capability to learn new technologies quickly.
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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