Customer Service Representative

US-WI-Madison
2 weeks ago
Job ID
486817

Job Description

Shopbop is looking for an action-oriented, motivated Customer Service Representative who has an obsession with customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic team environment.

Responsibilities:
  • Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat.
    • Provide guidance through the online ordering process.
    • Address and resolve post-order questions regarding shipping, billing, and delivery.
    • Utilize a variety of software programs to resolve customer inquiries.
    • Work with external shipping contractors to assist customers with both domestic and international issues.

Basic Qualifications

  • 2+ years of experience in Customer Service, retail, or service industry.
  • High school diploma or equivalent.
  • Exceptional communication skills, including the ability to clearly and concisely communicate in writing and speech, as well as listen to and interpret customer needs.
  • Proficiency in basic math with ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders.
  • Excellent time-management, organizational, and prioritization skills.
  • Flexibility with full-time schedule, including shift assignments on weekends/evenings.
  • Basic knowledge of MS Office Suite and Internet Explorer.

Preferred Qualifications

  • Keen eye for detail and high level of accuracy.
  • Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
  • Fluency in one of the following languages is preferred: Russian, Korean, Japanese, or Spanish.
About Shopbop | East Dane

Shopbop is the global online retail destination for style inspiration and discovery, offering women all over the world a comprehensive, hand-picked selection of ready-to-wear apparel and accessories from over 1,000 established and emerging designers. Shopbop debuts new arrivals, compelling editorial content and styling guidance daily. Launched in 2013, brother site East Dane, a division of BOP LLC, is the international online menswear resource featuring an unmatched selection from leading and up-and-coming labels as well as engaging editorials and a seamless shopping experience. Shopbop | East Dane provides world-class customer service, fast, free global shipping worldwide and free returns in the U.S. and Canada.

Shopbop | East Dane is at the intersection of e-commerce, fashion and technology. We promote a collaborative culture, as our teams cooperate across departments within Shopbop | East Dane and Amazon to continually innovate in an effort to better serve our global customer. You’ll work with big thinkers on projects that leave a mark on our organization, as well as on the broader technology, retail and fashion teams. Shopbop | East Dane is at the cutting edge of e-commerce, and we are driven to be the daily destination inspiring fashion worldwide, merging a comprehensive brand list and strong editorial perspective with an easy-to-shop, sure-to-delight user experience.

Acquired in 2006, BOP LLC is a subsidiary of Amazon.com, Inc., the world’s largest online retailer. Offering an enhanced customer experience, Shopbop | East Dane is a globally recognized and trusted fashion retailer that sells only quality, authentic contemporary and designer merchandise.

Shopbop | East Dane is an Equal Opportunity Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
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