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Network Operations Engineer

Network Operations Engineer

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Job Description

Do you aspire to be a world class Network Engineer, and learn from experts in the field? Would you like the opportunity to support the world leader in both online retail and cloud computing? The Network Operations team is looking for highly motivated individuals to support the day to day operations of our global network infrastructure, and drive the stability and sustainability of our next-generation network as it continues to grow. Maybe it’s you—taking risks, challenging yourself, pursuing ideas and changing the way millions of people do something.

The Network Operations team is responsible for maintaining the health of Amazon’s Retail and Web Services network. This team plays a critical role in responding to operational changes in the network, determining root cause, and working with internal teams and external vendors/ISPs with the goal of returning to a fully operational state. Additionally, the Network Operations team is responsible for performing changes to maintain the reliability of the network as it scales.

Operational Excellence
  • Responsible for first response to monitoring systems alarms, and works to stabilize impact as quickly as possible across the Amazon network
  • Troubleshoot routing and interconnectivity problems – including troubleshooting of network device hardware failures
  • Identify and troubleshoot recurring platform problems
  • Collaborate with internal teams to diagnose problems, and return devices/configurations to a healthy state
  • Escalate to external vendors (Cisco, Juniper, etc) to diagnose problems and facilitate part replacement
  • Work with ISPs to diagnose problems between Amazon’s network and their infrastructure.
  • Provide support in large scale events

Change Management
  • Focus on the needs of the customer in all change scenarios
  • Determine requirements, then write, review and execute changes safely
  • Drive standards across the network, and ensure that we are fully compliant to standards and policies.
  • Work with invested teams to scope change work and deliver to a deadline

  • Look for automation opportunities in troubleshooting and administration tasks
  • Work with System Developers to scope tools that meet the Network Operation team’s needs.

Continued Improvement
  • Create and review documentation for processes and troubleshooting best practices
  • Identify simple, sustainable and repeatable solutions and processes
  • Perform interviews for entry level positions

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Vet

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Basic Qualifications

  • Minimum 1-3 years of experience in a Network Operations/Support role.
  • Experience troubleshooting switching and routing platforms.
  • Experience troubleshooting layer 1 and 2 network problems.

Preferred Qualifications

  • Prior experience supporting a fast paced, 24/7/365 global network environment
  • Applied knowledge and troubleshooting experience of OSPF, BGP, TCP, ARP and Ethernet Protocols
  • Experience working with customers to diagnose a problem, and work toward resolution
  • Basic understanding of the UNIX/LINUX operating environments with the ability to navigate, manipulate and understand the file structure.
  • Understanding of ACLs – application, usage and troubleshooting
  • Experience scripting with Python and/or Perl
  • Need to have strong written and verbal communication skills
  • Ability to multitask effectively and work well under pressure.
  • Strong logical thinking skills, with the ability to adapt as new information becomes available
  • Effective prioritization and time management skills

Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.